Support
Get unstuck fast.
Open a ticket from the console for the fastest answer, or browse the common questions below.
Open a ticket
Existing customer? Sign in and open a ticket — it lands with your account context attached. We respond within one business day.
No console access? Email support [at] fabricbloc.com instead.
Common questions
How do I get an API key?
FabricBloc is in invite-only beta. Request access, and invited teams create a free API key in the console, then follow the quickstart in the docs for the first authenticated request.
How do I open a support ticket?
Sign in to the FabricBloc console and open a ticket from the support section. Tickets opened from the console arrive with your account context attached, which is the fastest path to a useful answer.
How fast does support respond?
We respond within one business day. Incident escalations for production issues are prioritized ahead of general questions.
Who handles billing and account questions?
The same support queue as technical issues. Open a ticket from the console, or email support [at] fabricbloc.com from the address on your account.
What does support cover?
API and SDK troubleshooting, billing and account questions, and incident escalation for production issues. For plan and pricing questions before you sign up, use the contact page instead.
How do I report a security issue?
Email security [at] fabricbloc.com. Security disclosures go straight to the security team, not the general support queue.
Where do I check platform status?
Current platform availability and incident history are published on the FabricBloc status page at status.fabricbloc.com.